1. Definitions
In these Terms, the following definitions apply. Dynamic Crew means the platform, website, applications, dashboards, APIs, verification tools, communication channels, administrative tooling, Dynamic-CrewID features and all related services offered under the Dynamic Crew or Dynamic-CrewID name. Provider means Dynamic Crew, located at Industrieweg 20 A, Kamer 1.06, 1521ND Wormerveer, the Netherlands, registered with the Dutch Chamber of Commerce under number 69722455 and VAT number NL001603592B84. User means any natural person or legal entity that visits, accesses, registers for, logs into or otherwise uses Dynamic Crew. Account means a personal or organisational access right to Dynamic Crew. Organisation means any operator, company, planner, FBO, broker, agency, crew provider, freelancer business or other professional customer using Dynamic Crew. Crew means pilots, cabin crew, freelancers, contractors, consultants, planners, operational staff and other aviation professionals whose information is managed or displayed through Dynamic Crew.
Content means all information, profiles, documents, photos, logos, certificates, licences, passport or ID information, flight information, availability, invoices, expense claims, messages, support tickets, notes, uploads, metadata and other data entered, uploaded, generated or processed by or on behalf of a User. Verification means any technical, administrative or human review of identity, documents, rights, access, status, availability or profile information. Agreement means any agreement between the Provider and a User or Organisation, including these Terms, order forms, subscriptions, data processing agreements, service terms and written addenda.
2. Scope and acceptance
These Terms apply to every visit to and use of Dynamic Crew. By creating an Account, logging in, uploading data, subscribing, accepting an invitation, showing a Dynamic-CrewID or otherwise using Dynamic Crew, the User confirms that they have read, understood and accepted these Terms.
If a User uses Dynamic Crew on behalf of an Organisation, that User represents that they are authorised to bind that Organisation. If the User does not have that authority, they must not use Dynamic Crew on behalf of the Organisation and may remain personally responsible for unauthorised use.
Any deviation from these Terms is valid only if confirmed in writing by the Provider. Purchasing terms, vendor terms or other terms of a User or Organisation do not apply unless expressly accepted in writing by the Provider.
3. Services
Dynamic Crew supports aviation-related workflows, including digital crew profiles, Dynamic-CrewID, document management, crew and freelancer management, planning, activations, verification, communication, support, expenses, invoicing, public catalogues, invitations, organisation portals and other operational features. The exact features may differ by account type, subscription, role, Organisation, jurisdiction, integration or configuration.
The Provider may change, improve, limit, suspend or discontinue features where necessary for security, maintenance, compliance, product development, misuse prevention, contractual changes or technical reasons. The Provider will use reasonable efforts to communicate material changes, but does not guarantee that every change will be announced in advance.
Dynamic Crew is a support platform. It does not replace a User's or Organisation's own operational checks, aviation safety procedures, legal obligations, employer-of-record obligations, immigration checks, tax checks, employment-law assessments, medical checks, crew qualification checks, aviation authority requirements or other professional or statutory obligations.
4. Registration, account security and roles
Users must provide accurate, complete and current information during registration and throughout their use of Dynamic Crew. Accounts are personal or Organisation-specific and may not be shared, sold, rented, transferred or used by unauthorised persons.
Users are responsible for safeguarding passwords, magic links, sessions, authentication credentials, recovery codes and access methods. Any action performed through an Account is deemed to have been performed by or on behalf of the authorised Account holder, unless the User proves unauthorised access without their own negligence.
Organisations are responsible for correctly assigning, reviewing and revoking the roles and permissions of their employees, planners, administrators and connected Crew. The Provider is not liable for damage resulting from permissions that an Organisation grants too broadly, revokes too late or manages incorrectly.
5. User obligations
Users may use Dynamic Crew only for legitimate, professional and lawful purposes. Users must not use Dynamic Crew for fraud, deception, identity misuse, document forgery, unauthorised screening, discrimination, spam, phishing, malware, scraping, unlawful surveillance, harassment, unauthorised commercial exploitation or activities that may harm aviation safety, privacy, security or reputation.
Users represent that all information and documents they provide are accurate, current, authentic and lawfully obtained. If information changes, expires, is withdrawn or proves inaccurate, the User must update or remove it without undue delay.
Users must not bypass technical measures, exploit vulnerabilities, attempt unauthorised access, cause excessive load, reverse engineer Dynamic Crew except to the extent permitted by mandatory law, or use code, bots or scripts that disrupt the normal operation of Dynamic Crew.
6. Verification, Dynamic-CrewID and reliance
Dynamic-CrewID and verification features are intended to make selected information easier to display, share or review. A verification status, badge, link, QR code, profile, document preview or approval does not mean that the Provider guarantees complete accuracy, validity, suitability, deployability, immigration status, employment-law status, medical fitness, flight safety or legal compliance.
Organisations and third parties relying on Dynamic Crew information remain responsible for their own due diligence, statutory checks, operational decisions and contractual assessments. The Provider is not responsible for decisions to deploy, hire, activate, schedule, pay, onboard or grant access to any person.
The Provider may refuse, revoke, repeat or mark a verification as uncertain where information is incomplete, expired, inconsistent, suspicious, unverifiable or potentially fraudulent. Users may be asked to provide additional information or documents.
7. Privacy, GDPR and personal data
Dynamic Crew may process personal data, including contact details, profile information, professional qualifications, documents, photographs, identity information, payment information, availability data, communications, support information, logs and platform usage data. Personal data is processed in accordance with applicable privacy laws, including the General Data Protection Regulation (EU) 2016/679, the Dutch GDPR Implementation Act (Uitvoeringswet AVG) and other applicable Dutch and European privacy rules.
The Provider will process personal data on an appropriate legal basis, such as performance of a contract, legitimate interests, consent, compliance with legal obligations or another lawful basis under Article 6 GDPR. Where special categories of data or sensitive identity information are processed, the Provider and relevant Organisations must ensure that an appropriate lawful basis and additional safeguards are available where required by law.
Users and Organisations must enter or share personal data only where they have a valid legal basis, authority, consent, contract or other lawful ground to do so. Organisations are responsible for the lawfulness of data they enter about employees, Crew, freelancers, candidates, planners, customers or other data subjects.
Where the Provider processes personal data on behalf of an Organisation as a processor within the meaning of the GDPR, a separate data processing agreement may apply. If there is a conflict between these Terms and a valid data processing agreement, the data processing agreement prevails for processing-on-behalf matters.
Aviation operations are often cross-border. Data may be visible to or processed by Organisations, Crew members, support staff, hosting providers, payment providers, communication providers or other processors and sub-processors where necessary for the Services, security, support, compliance or performance of the Agreement. International transfers outside the European Economic Area will require an appropriate transfer mechanism where required by the GDPR, such as an adequacy decision, Standard Contractual Clauses or another lawful transfer safeguard.
Data subjects may have rights of access, rectification, erasure, restriction, portability and objection, and may have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority. These rights may be subject to statutory limits, identity checks and the role of the Provider as controller or processor. Privacy, GDPR/AVG and security-related questions can be sent to privacy@dynamic-crew.com.
8. Content, licence and retention
Users retain their rights in their own Content. By placing Content in Dynamic Crew, Users grant the Provider a worldwide, non-exclusive, transferable, sublicensable, royalty-free licence to host, copy, process, display, transmit, index, secure, analyse and otherwise use that Content for the purpose of providing, improving, securing and supporting Dynamic Crew.
The User represents that they are entitled to upload the Content and that the Content does not infringe third-party rights, including copyrights, trademarks, portrait rights, privacy rights, contractual confidentiality duties or database rights.
The Provider may remove, block, correct, retain or flag Content where necessary due to law, security, complaints, misuse, document expiry, payment arrears, account termination, operational continuity, evidence preservation or protection of the rights of the Provider, Users or third parties.
Retention periods may differ by data category, account status, legal obligation, security need, contractual arrangement and backup cycle. The Provider may retain data where reasonably necessary for statutory retention duties, tax administration, audit, dispute resolution, fraud prevention, security monitoring, business continuity or enforcement of rights.
9. Subscriptions, payments and taxes
Paid features may be offered through subscriptions, one-off payments, usage-based pricing, organisation contracts, pilot arrangements or bespoke quotes. Prices, currency, included features, limits, billing periods, trial periods and cancellation terms are shown in the platform, in an order form or in a separate agreement.
Unless agreed otherwise, subscriptions automatically renew for the same period until validly cancelled. Users and Organisations are responsible for timely payment, accurate billing details, valid payment methods and applicable taxes, levies, VAT, withholding taxes or similar obligations.
In the event of payment arrears, the Provider may restrict access, suspend Accounts, limit data export to legally required or reasonably necessary exports, charge collection costs and statutory or contractual interest, and terminate the Agreement. Payments are non-refundable except where mandatory law or a written agreement requires otherwise.
10. Third-party services and integrations
Dynamic Crew may connect to third-party services such as payment providers, email providers, hosting providers, storage services, analytics, OCR, verification providers, CRM systems, calendar services or external databases. Third-party services may have their own terms, privacy notices, availability, fees and limitations.
The Provider is not responsible for outages, errors, changes, data loss, security incidents, fee changes or discontinuation of third-party services to the extent these are outside the Provider's reasonable control. Use of integrations is at the User's or Organisation's own risk and responsibility.
11. Intellectual property
All rights in Dynamic Crew, including software, source code, object code, designs, interfaces, database structures, trade names, trademarks, logos, text, workflows, algorithms, documentation, know-how and other materials, belong to the Provider or its licensors. Users receive only a limited, revocable, non-exclusive, non-transferable right to use Dynamic Crew for the duration of the Agreement.
Users must not copy, modify, distribute, sell, rent, sublicense, white-label, decompile, use Dynamic Crew for competing product development, publish benchmarks without permission or exploit parts of the platform outside the agreed use.
Feedback, suggestions, bug reports, feature requests or ideas provided by Users may be used by the Provider without restriction and without compensation for improving or developing Dynamic Crew, provided confidential information is not unnecessarily disclosed.
12. Availability, maintenance and security
The Provider will use reasonable efforts to keep Dynamic Crew available, secure and usable. However, the Provider does not guarantee uninterrupted availability, error-free operation, permanent data retention, full compatibility, specific response times or complete protection against all security risks.
Maintenance, updates, migrations, emergency measures, security patches, incident response or third-party dependencies may cause temporary interruptions or limitations. The Provider may take measures necessary to protect the integrity, security or continuity of Dynamic Crew.
Users must immediately report security incidents, suspected unauthorised access, data breaches, vulnerabilities, misuse or incorrect access rights through the available support or contact channels.
13. Compliance, export controls and sanctions
Users and Organisations must comply with all applicable laws and regulations, including privacy law, employment law, immigration rules, aviation regulations, sanctions law, export controls, anti-corruption rules, tax rules, consumer law and rules on electronic communications.
Dynamic Crew must not be used by or for persons, organisations, countries or activities where use is prohibited by applicable sanctions, export restrictions or other legal prohibitions. The Provider may refuse or terminate access where there is reasonable doubt about compliance.
14. Confidentiality
Users and Organisations may access confidential information through Dynamic Crew, including Crew data, business information, documents, planning, prices, support information, security information and operational data. Such information may be used only for the purpose for which access was granted.
Confidential information must not be shared with unauthorised persons, disclosed publicly, copied or used for competing, unlawful or non-agreed purposes. This obligation continues after termination of the Account or Agreement.
15. Liability and warranties
Dynamic Crew is provided as available and, to the maximum extent permitted by Dutch and applicable mandatory law, without warranties of fitness for a particular purpose, error-free operation, merchantability, non-infringement, complete accuracy or uninterrupted availability. Nothing in these Terms limits liability where limitation is prohibited by mandatory law.
To the maximum extent permitted by law, the Provider's liability is limited to direct damages and to the amount paid by the relevant User or Organisation to the Provider in the three months preceding the event giving rise to the damage, with an absolute cap of EUR 1,000, unless a different cap is agreed in writing.
The Provider is not liable for indirect damages, consequential damages, lost profits, lost savings, lost revenue, reputational damage, loss of goodwill, operational delay, missed assignments, data loss, damage caused by inaccurate or outdated User data, decisions by third parties, aviation operational incidents, employment-law claims or damage caused by third-party services.
The limitations apply regardless of the legal basis of the claim, including contract, tort, statutory duty, product liability or otherwise, to the extent permitted by applicable law.
16. Indemnity
Users and Organisations indemnify the Provider against claims, fines, costs, damages, liabilities and reasonable legal fees arising from their use of Dynamic Crew, their Content, inaccurate or unlawful data, breach of these Terms, infringement of third-party rights, employment or tax qualification of Crew or freelancers, deployment decisions, compliance violations or unauthorised Account use.
The Provider will inform the User or Organisation of a relevant claim as soon as reasonably possible and may conduct the defence or settlement itself, or require reasonable cooperation.
17. Suspension and termination
The Provider may suspend or terminate access to Dynamic Crew in whole or in part in the event of breach of these Terms, payment arrears, suspected fraud, security risks, unlawful Content, misuse, statutory obligations, prolonged inactivity, insolvency, reputational risk or where continued service can no longer reasonably be required from the Provider.
Users may cancel their Account in accordance with the procedure described in the platform or Agreement. Termination does not affect payment obligations already incurred, confidentiality obligations, liability limitations, indemnities or provisions that by their nature are intended to survive.
After termination, access to data may end. The Provider may retain data where necessary for legal obligations, dispute resolution, security, audit, fraud prevention, administration, backups or legitimate business purposes.
18. Changes to these Terms
The Provider may amend these Terms. For material changes, the Provider will use reasonable efforts to notify Users through the platform, email or publication on the website. The amended Terms apply from the stated effective date.
If a User does not wish to accept amended Terms, the User must stop using Dynamic Crew and cancel the Account before the effective date. Continued use after the effective date constitutes acceptance of the amended Terms.
19. Governing law and disputes
Unless mandatory law provides otherwise or the parties agree otherwise in writing, these Terms are governed by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes will first be discussed in good faith. If the parties cannot resolve the dispute, it will be submitted to the competent court in the Netherlands, unless mandatory law designates another competent court.
Users and Organisations must report complaints or claims as soon as reasonably possible after discovering the relevant issue. To the extent permitted by law, any claim expires if it is not submitted in writing and with sufficient detail within twelve months after discovery.
20. Contact and legal details
Questions about these Terms may be submitted through the Dynamic Crew contact page or by contacting Dynamic Crew at support@dynamic-crew.com. Privacy, GDPR/AVG and security-related questions may be submitted to privacy@dynamic-crew.com.
The Provider's legal and contact details are: Dynamic Crew, Industrieweg 20 A, Kamer 1.06, 1521ND Wormerveer, the Netherlands. Telephone: +31 75 6150791. Dutch Chamber of Commerce number: 69722455. VAT number: NL001603592B84. Support contact: support@dynamic-crew.com. Privacy and security contact: privacy@dynamic-crew.com.